@import url('https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');
:root{font-family:"Montserrat",system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:#14213a;background:#f5f7fb;font-synthesis:none}
*{box-sizing:border-box}body{margin:0;min-height:100vh}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.48}.hidden{display:none!important}.muted{color:#66758d;line-height:1.55}.eyebrow{font-size:11px;letter-spacing:.14em;font-weight:800;color:#7891b8}.login-screen{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at 20% 20%,#d8e9fa,#f4f7fc 60%)}.login-card{width:min(440px,100%);background:white;border:1px solid #e4eaf3;border-radius:22px;padding:34px;box-shadow:0 14px 55px #23416c19}.brand-circle,.brand-icon{display:grid;place-items:center;background:#204782;color:white;font-weight:800;border-radius:13px;width:43px;height:43px}.login-card h1{font-size:27px;margin:8px 0}.login-card form{display:flex;flex-direction:column;margin-top:24px;gap:8px}.login-card label{font-weight:650;font-size:13px;margin-top:9px}.login-card input{height:46px;border:1px solid #cbd6e6;border-radius:10px;padding:0 13px;outline-color:#3266b6}.btn{border:0;border-radius:11px;padding:11px 15px;font-weight:730;transition:background .15s}.primary{background:#204782;color:white}.light{background:#ecf1f9;color:#284771}.danger{background:#b92b40;color:white}.success{background:#07805c;color:white}.wide{width:100%;margin-top:15px}.error-text{color:#ad273d;min-height:20px;font-size:13px}.footnote{font-size:12px;color:#8491a4;line-height:1.5}.app{display:grid;grid-template-columns:252px minmax(0,1fr);min-height:100vh}.sidebar{background:#17283f;color:#c4d0e2;padding:25px 14px;display:flex;flex-direction:column;gap:25px;min-width:0}.brand{display:flex;gap:11px;align-items:center;padding:0 9px;color:white}.brand strong{font-size:17px}.brand small{display:block;color:#a8bcd6;font-size:11px;margin-top:3px}.nav-label{font-size:10px;font-weight:800;letter-spacing:.13em;color:#8ea4c2;margin:10px 11px -13px}.sidebar nav{display:flex;flex-direction:column;gap:3px}.nav-item{width:100%;display:flex;align-items:center;justify-content:space-between;text-align:left;color:#c6d2e3;border:0;padding:12px 13px;background:transparent;border-radius:11px;font-size:14px}.nav-item:hover{background:#27415f}.nav-item.active{background:#2e527e;color:white;font-weight:750}.counter{background:#365d88;border-radius:20px;font-size:11px;padding:2px 8px;color:white}.sidebar-foot{margin-top:auto;border-top:1px solid #32465e;padding:19px 8px 0;overflow-wrap:anywhere}.account-name{font-weight:650;color:white;font-size:13px}.role-text{font-size:12px;color:#aebfd6;padding:5px 0}.logout{margin-top:10px}.main{padding:30px clamp(16px,3vw,44px);min-width:0;max-width:1480px;width:100%;margin:0 auto}.page-header{display:flex;align-items:center;justify-content:space-between;gap:20px}.page-header h1{font-size:29px;margin:3px 0}.page-header p{margin:5px 0}.warning{margin:23px 0 16px;background:#fff6e6;color:#705020;border:1px solid #f6e1b5;border-radius:12px;padding:12px 15px;font-size:13px;line-height:1.6}.banner{padding:13px 17px;border:1px solid #bad9ed;background:#e6f5ff;color:#165077;border-radius:11px;margin:14px 0}.banner.error{background:#fff0f1;border-color:#ffcad0;color:#a22d42}.status-strip{display:flex;justify-content:space-between;align-items:center;gap:15px;background:white;border:1px solid #e4eaf1;border-radius:15px;padding:17px 20px;margin:15px 0}.status-strip>div{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.status-strip small{display:block;width:100%;padding-left:22px;color:#7a8799;font-size:11px}.status-dot{background:#a9afbb;border-radius:50%;width:12px;height:12px}.status-dot.running{background:#0d9f70}.status-dot.paused{background:#d84249}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:18px 0}.metric{background:white;border:1px solid #e4eaf1;border-radius:15px;padding:18px}.metric span{font-size:12px;color:#71809a}.metric strong{display:block;font-size:28px;color:#1d3b63;margin-top:10px}.workspace{background:white;border:1px solid #e3e9f1;border-radius:17px;padding:24px;min-height:250px}.workspace h2{margin:0 0 8px;font-size:20px}.section-desc{margin:3px 0 18px;color:#64748b;font-size:13px;line-height:1.55}.list{display:flex;flex-direction:column;gap:11px}.order-card{padding:17px;border:1px solid #e2e8f1;border-radius:12px;background:#fff}.order-header{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center}.order-title{font-size:15px;font-weight:770}.order-sub{font-size:12px;color:#708099;margin-top:5px}.order-money{font-size:15px;font-weight:800;color:#2b446a}.tag{padding:5px 10px;background:#f1f4f9;color:#52627a;border-radius:20px;font-size:11px;font-weight:700}.tag.waiting{background:#fff4d9;color:#9a6b15}.tag.ok{background:#e0f7ec;color:#0c7953}.tag.bad{background:#ffebee;color:#a52f40}.item-actions{display:flex;gap:8px;align-items:center;margin-top:12px;flex-wrap:wrap}.detail{margin-top:15px;padding-top:15px;border-top:1px solid #e4e9f1}.fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:11px 0}.field{background:#f6f8fc;border-radius:9px;padding:10px;min-width:0;overflow-wrap:anywhere}.field small{display:block;font-size:11px;color:#6d7d92}.field strong{display:block;font-size:13px;margin-top:5px}.empty{padding:30px;text-align:center;border:1px dashed #ced9e6;border-radius:12px;color:#66778f}.page-footer{font-size:12px;color:#98a3b5;padding:21px 0}.inline-error{font-size:12px;color:#b52a42}.notice{background:#f3f7fe;color:#45628d;border:1px solid #e0e9f7;padding:13px;border-radius:10px;font-size:13px;line-height:1.6}.event-row{border-bottom:1px solid #e8ecf3;padding:13px 0}.event-row:last-child{border:0}.event-row small{display:block;color:#7f8ca0;padding-top:5px;overflow-wrap:anywhere}@media(max-width:900px){.app{grid-template-columns:1fr}.sidebar{gap:11px;padding:15px}.sidebar nav{display:flex;flex-direction:row;overflow-x:auto;gap:4px;padding-bottom:4px}.nav-item{white-space:nowrap;width:auto}.sidebar-foot{margin-top:0;padding:5px 9px;display:flex;align-items:center;gap:10px}.account-name{max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-label,.role-text{display:none}.logout{margin:0}.main{padding:17px}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.workspace{padding:17px}}@media(max-width:540px){.login-card{padding:25px}.page-header h1{font-size:25px}.status-strip{align-items:flex-start;flex-direction:column}.status-strip .btn{width:100%}.fields{grid-template-columns:1fr}.order-header{align-items:flex-start}.metric{padding:12px}.metric strong{font-size:23px}.main{padding:12px}}
.detail-tabs{display:flex;gap:7px;flex-wrap:wrap;margin:0 0 12px;border-bottom:1px solid #e0e7f0;padding-bottom:10px}.detail-tab{padding:9px 12px;border:0;border-radius:8px;background:#edf1f7;color:#476181;font-size:12px;font-weight:750}.detail-tab.current{background:#204782;color:white}.detail-tab:hover{filter:brightness(.96)}


/* Isolated Telegram-like sandbox for the Asya dialogue. No HTML injection. */
.simulator-workspace{padding:20px}
.sim-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap;margin-bottom:17px}
.sim-head h2{font-size:22px;margin:0 0 3px}
.sim-head .section-desc{margin-bottom:0;max-width:580px}
.sim-demo-label{font-size:11px;letter-spacing:.03em;font-weight:800;border:1px solid #d5e4f7;background:#eff6ff;color:#275b9d;border-radius:22px;padding:7px 11px;white-space:nowrap}
.sim-segment{display:flex;gap:5px;padding:4px;background:#eef3f9;border-radius:13px}
.sim-segment-button{background:transparent;color:#59718f;border:0;padding:9px 13px;border-radius:9px;font-weight:750;font-size:12px;white-space:nowrap}
.sim-segment-button.chosen{background:white;color:#1d447b;box-shadow:0 2px 7px #203c6820}
.sim-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(230px,1fr);gap:17px}
.sim-chat-col{border:1px solid #dce6f1;border-radius:16px;overflow:hidden;display:flex;flex-direction:column;min-width:0;background:#f5f8fc}
.sim-chat-bar{padding:14px 17px;background:white;border-bottom:1px solid #e1e9f2;display:flex;align-items:center;justify-content:space-between;gap:12px}
.sim-identity{display:flex;align-items:center;gap:9px}
.sim-avatar{background:linear-gradient(140deg,#3a83d5,#1d447b);border-radius:50%;width:34px;height:34px;color:white;display:grid;place-items:center;font-weight:800}
.sim-name{font-size:13px;font-weight:800;color:#233e62}
.sim-chat-status{font-size:11px;color:#7990ad}
.sim-messages{height:420px;overflow:auto;padding:18px 16px;display:flex;flex-direction:column;gap:13px;overscroll-behavior:contain;background-image:radial-gradient(circle at 7px 7px,#dae8f34d 1.3px,transparent 1.6px);background-size:21px 21px}
.sim-line{display:flex;max-width:100%}
.sim-line-agent{justify-content:flex-start}
.sim-line-customer{justify-content:flex-end}
.sim-bubble{padding:11px 13px;border-radius:14px;min-width:0;max-width:min(90%,490px);border:1px solid #e0e9f5;box-shadow:0 2px 6px #20416b12}
.sim-bubble-agent{background:#fff;border-bottom-left-radius:4px}
.sim-bubble-customer{background:#dfeefa;border-color:#cce1f3;border-bottom-right-radius:4px}
.sim-author{font-size:12px;font-weight:800;color:#2b69ae;margin:0 0 5px}
.sim-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.62;color:#263b57;margin:0}
.sim-inline-actions{margin-top:12px;display:flex;flex-direction:column;gap:5px}
.sim-option{background:#edf4fc;border:1px solid #d7e4f3;border-radius:8px;padding:9px 11px;color:#24538a;font-size:12px;font-weight:700;text-align:center}
.sim-option:hover:not(:disabled){background:#daeafb}
.sim-shortcuts{display:flex;align-items:center;flex-wrap:wrap;gap:6px;padding:10px 13px;border-top:1px solid #e3ebf4;background:#fafcff}
.sim-shortcuts-label{font-size:10px;color:#8799ad;font-weight:750;margin-right:4px}
.sim-suggestion{background:white;border:1px solid #dbe5f1;border-radius:20px;padding:6px 9px;color:#50708e;font-size:11px}
.sim-suggestion:hover:not(:disabled){background:#ebf4fc}
.sim-compose{display:flex;gap:9px;padding:13px;background:white;border-top:1px solid #e2ebf5}
.sim-entry{flex:1;min-width:0;border:1px solid #cbd9e9;border-radius:10px;padding:10px 12px;color:#213755;outline-color:#3266b6;font-size:13px}
.sim-send{white-space:nowrap}
.sim-side{background:#fbfcff;border:1px solid #e2eaf4;border-radius:16px;padding:18px;align-self:start;min-width:0}
.sim-side h3{font-size:15px;color:#1a395c;margin:2px 0 13px}
.sim-state-item,.sim-breakdown-row{display:flex;justify-content:space-between;gap:10px;align-items:baseline;padding:9px 0;border-bottom:1px solid #e8eef6;font-size:12px}
.sim-state-item span,.sim-breakdown-row span:first-child{color:#71839b}
.sim-state-item strong,.sim-breakdown-row span:last-child{font-weight:770;color:#2b4262;text-align:right;overflow-wrap:anywhere}
.sim-total{margin-top:17px;background:#edf5ff;border:1px solid #d5e6fa;border-radius:13px;padding:14px}
.sim-total span{display:block;color:#5e7798;font-size:11px;line-height:1.4}
.sim-total strong{display:block;color:#183f78;font-size:25px;margin-top:7px}
.sim-breakdown{margin-top:10px}
.sim-disclaimer{color:#71839c;font-size:11px;line-height:1.7;margin:20px 0 12px}
.sim-reset{width:100%;font-size:12px}
.sim-error{padding:12px;border:1px solid #f6c1ca;background:#fff0f1;color:#a1293d;border-radius:10px;font-size:13px}
.sim-empty{padding:70px 15px;text-align:center;color:#71839b;font-size:14px}
@media(max-width:1020px){.sim-layout{grid-template-columns:1fr}.sim-side{order:-1}.sim-side .sim-state-item{display:inline-flex;min-width:42%;margin-right:5%;vertical-align:top}.sim-messages{height:360px}}
@media(max-width:640px){.simulator-workspace{padding:12px}.sim-head{gap:10px}.sim-head h2{font-size:19px}.sim-segment{width:100%}.sim-segment-button{flex:1;padding:10px 4px}.sim-chat-status{display:none}.sim-messages{height:370px;padding:12px 9px}.sim-bubble{max-width:96%}.sim-compose{padding:9px;gap:5px}.sim-entry{padding:10px 8px}.sim-send{font-size:12px;padding:10px 11px}.sim-side{padding:12px}.sim-side .sim-state-item{display:flex;margin:0}.sim-shortcuts{padding:8px}.sim-demo-label{padding:6px 8px}}


.sim-document{position:relative;margin-top:12px;background:#fffdf5;border:2px solid #c9d9ec;border-radius:10px;padding:13px;min-width:0;color:#253a55;box-shadow:0 2px 8px #273f5910}
.sim-watermark{color:#ac3b44;border:1px solid #edb4b9;background:#fff0ef;border-radius:5px;font-size:11px;font-weight:900;letter-spacing:.08em;text-align:center;padding:6px;margin-bottom:10px}
.sim-doc-title{font-size:14px;display:block;margin-bottom:5px}
.sim-doc-reference{font-size:11px;color:#5b7899;display:block;overflow-wrap:anywhere;margin-bottom:8px}
.sim-doc-body{font:12px/1.65 "Montserrat",system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}
.sim-document-list{margin-top:18px;border-top:1px solid #e4ebf4;padding-top:14px}
.sim-document-list h3{font-size:13px}
.sim-document-entry{font-size:11px;color:#354e6e;border-bottom:1px solid #e4ebf4;padding:8px 0;display:flex;justify-content:space-between;gap:8px;align-items:center}
.sim-document-entry small{color:#bd555e;font-size:9px;font-weight:800;white-space:nowrap}


.sim-expandable{margin-top:10px;border:1px solid #dce7f4;background:#f5f9ff;border-radius:9px;padding:0 11px}
.sim-expand-title{cursor:pointer;font-weight:750;color:#27568f;padding:10px 2px;font-size:12px;list-style:revert}
.sim-expandable[open] .sim-expand-title{border-bottom:1px solid #dce7f4}
.sim-expandable .sim-doc-body{padding:10px 0;white-space:pre-wrap;overflow-wrap:anywhere}
.sim-expandable.sim-document{background:#fffdfa;border-color:#e1d9cc}
.sim-document-content{padding:9px 0}


.sim-quote-breakdown{padding:8px 1px 12px}
.sim-quote-row{display:flex;align-items:baseline;justify-content:space-between;gap:14px;border-bottom:1px solid #e5edf6;padding:10px 4px;font-size:13px}
.sim-quote-key{color:#5c708a;flex:1;min-width:0}
.sim-quote-val{color:#1d3d69;text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap;font-weight:780}
.sim-quote-total{margin-top:3px;border-top:2px solid #ccdef2;border-bottom:0;font-size:15px;padding-top:13px}
.sim-quote-total .sim-quote-key,.sim-quote-total .sim-quote-val{color:#133c77;font-weight:850}
.sim-quote-caption{font-size:11px;color:#8493a7;line-height:1.5}
@media(max-width:540px){.sim-quote-row{font-size:12px;gap:8px}.sim-quote-val{white-space:normal;flex-shrink:0}}


.operator-thread{max-height:440px;overflow-y:auto;display:grid;gap:9px;padding:14px;background:#f5f7fb;border-radius:12px;margin:14px 0}
.operator-message{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:10px;padding:10px 12px;background:#fff}
.operator-message.customer{border-left:4px solid #346cb0}
.operator-message.assistant{border-left:4px solid #32936f}
.operator-reply{width:100%;padding:12px;resize:vertical;border:1px solid #ced5e0;border-radius:10px;margin-bottom:10px}

/* Compact operator dashboard — equal priority and geometry for both queues. */
.main{padding:18px clamp(14px,2vw,28px);max-width:1560px}
.sidebar{gap:14px;padding:16px 11px}
.sidebar nav{gap:1px}
.nav-item{padding:9px 11px;font-size:13px}
.nav-label{margin:5px 10px -7px}
.page-header h1{font-size:25px}
.page-header .muted{line-height:1.35}
.warning{margin:12px 0 10px;padding:9px 12px;line-height:1.4}
.dashboard-queues{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:10px 0}
.dashboard-queues .btn{display:flex;align-items:center;justify-content:center;min-width:0;width:100%;height:52px;min-height:52px;margin:0;padding:8px 12px;border:0;border-radius:10px;color:#fff;font-size:14px;font-weight:750;line-height:1.25;text-align:center;white-space:normal;overflow-wrap:anywhere}
#operatorQueue{background:#c41732}
#approvalQueue{background:#138b49}
#rateControl.order-card{padding:12px 15px}
#rateControl .section-desc{margin:5px 0 9px}
#rateControl .markup-controls{gap:8px}
.status-strip{padding:11px 14px;margin:10px 0}
.metrics{gap:9px;margin:10px 0}
.metric{padding:11px 13px;border-radius:12px;min-height:76px}
.metric strong{font-size:23px;margin-top:5px}
.metric span{font-size:12px;line-height:1.35}
.metric small{font-size:10px}
.workspace{padding:17px;min-height:150px}
.workspace .order-card{padding:13px}
.workspace .section-desc{margin-bottom:10px}
.page-footer{padding:13px 0}
.workspace form:not(.login-screen form){display:flex;flex-wrap:wrap;gap:9px;align-items:center}
.workspace form input{min-width:180px;max-width:320px;flex:1;border:1px solid #cbd6e6;border-radius:8px;padding:10px}
@media(max-width:650px){.dashboard-queues{grid-template-columns:1fr}.dashboard-queues .btn{height:50px;min-height:50px}.main{padding:12px}.metrics{gap:7px}.metric{min-height:70px;padding:10px}.metric strong{font-size:21px}}

/* Persistent unread message tray, with an expanded bottom-right toast. */
.system-inbox{position:fixed;right:12px;bottom:12px;z-index:50;width:235px;max-height:55vh;overflow-y:auto;display:flex;flex-direction:column;gap:7px;padding:12px;background:#fff;border:1px solid #dae3ee;border-radius:13px;box-shadow:0 7px 30px #142b4733;font-size:12px}
.system-inbox .btn{padding:8px 10px;font-size:11px;text-align:left}
.inbox-trigger{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.toast-region{position:fixed;bottom:14px;right:14px;z-index:60;width:min(360px,calc(100vw - 28px));pointer-events:none}
.message-toast{pointer-events:auto;padding:15px;background:#fff;border:1px solid #bccfe5;border-left:4px solid #3266b6;border-radius:13px;box-shadow:0 10px 38px #122b4e40;overflow-wrap:anywhere}
.message-toast p{font-size:13px;line-height:1.5}
.message-toast small,.message-card small{color:#6a7d96;font-size:11px;display:block}
.message-actions{display:flex;gap:8px;margin-top:10px}
.message-actions .btn{padding:8px 12px;font-size:12px}
.message-card{margin-bottom:8px;display:grid;gap:8px}
.message-card p{font-size:13px;margin:0}
.message-card .btn{justify-self:start;padding:8px 11px}
.message-card.read{background:#f8fafc}
@media(max-width:650px){.system-inbox{width:180px;bottom:8px;right:8px}.toast-region{bottom:8px;right:8px}}